Scam Spotlight Series: Tech Support Scams - What You Need to Know

Tech support scams are a prevalent form of fraud where scammers pose as technical support agents from reputable companies. They contact individuals through phone calls, pop-up messages, or emails, claiming there's a problem with the person's computer. The goal is to convince the victim to grant remote access to their device or pay for unnecessary services. Once access is granted, scammers can install malware, steal personal information, or demand payment for fake repairs.  Federal Trade Commission

The Impact of Tech Support Scams

According to the Federal Trade Commission (FTC), tech support scams remain a significant threat. In 2023, consumers reported substantial losses due to these scams, with many incidents involving scammers impersonating well-known companies like Best Buy's Geek Squad. The FTC received about 52,000 reports of scammers impersonating Best Buy or its Geek Squad tech support brand in 2023. Federal Trade Commission

Real-Life Scenario: How Linda Was Nearly Scammed

Linda, a retired teacher, was browsing the internet when a pop-up alert appeared on her screen, warning that her computer was infected with a virus. The message urged her to call a toll-free number immediately. Concerned, Linda called the number and spoke with someone claiming to be a Microsoft technician.

The "technician" convinced Linda to grant remote access to her computer to fix the issue. Once connected, the scammer showed her fabricated error messages and claimed that her personal information was at risk. He then requested a payment of $500 for a security software package.

Feeling uneasy, Linda decided to consult her local bank before proceeding with the payment. The bank staff recognized the signs of a tech support scam and advised her to disconnect her computer and run a legitimate antivirus scan. Thanks to her caution and the bank's assistance, Linda avoided becoming a victim.

Note: Linda's story is a fictional example created to illustrate how tech support scams operate and to protect the privacy of real individuals.

Tips to Avoid Tech Support Scams

• Be Skeptical of Unsolicited Contacts: Legitimate tech companies will not initiate contact to inform you of computer problems. Federal Trade Commission
• Do Not Grant Remote Access: Never allow unknown individuals to access your computer remotely.
• Avoid Immediate Payments: Be wary of urgent requests for payment via wire transfers, gift cards, or cryptocurrency. Consumer Advice
• Verify the Source: If you receive a suspicious message or call, contact the company directly using official contact information. Federal Trade Commission
• Report Scams: If you suspect a tech support scam, report it to the FTC at ReportFraud.ftc.gov.

For more information on how to spot, avoid, and report tech support scams, visit the FTC's official guide: How To Spot, Avoid, and Report Tech Support Scams.

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About the Scam Spotlight Series:

Each month, we shine a light on the latest scams that fraudsters use to trick people into giving up their money or personal information.  In 2024, consumers reported losing over $12 billion to fraud, with 20-29 and 70-79 year olds being the most targeted age groups, according to the Federal Trade Commission. By sharing real-life examples, we aim to uncover the tactics scammers use, helping you recognize and avoid their schemes. Along the way, we’ll also provide practical tips to safeguard yourself and your loved ones. At Rivers Edge Bank, your safety and security are our top priorities—because protecting your hard-earned money starts with staying informed.  To learn more about cybersecurity best practices, visit our Cyber Security page.